İade ve İade Politikası

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

İade edebilmeniz için, ürününüzün kullanılmamış ve teslim aldığınız haliyle aynı durumda olması gerekmektedir. Ayrıca, orijinal ambalajında olması gerekmektedir.

Bazı ürün türleri iade kapsamı dışındadır. Gıda, çiçek, gazete veya dergi gibi çabuk bozulan ürünler iade edilemez. Ayrıca, kişisel veya hijyenik ürünler, tehlikeli maddeler veya yanıcı sıvı veya gazlar içeren ürünleri de kabul etmiyoruz.

İade edilemeyen ek ürünler:

  • Gift cards
  • İndirilebilir yazılım ürünleri
  • Some health and personal care items

İadenizi tamamlamak için fiş veya satın alma belgesine ihtiyacımız var.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Açılmış CD, DVD, VHS kaset, yazılım, video oyunu, kaset veya vinil plak.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Geri ödemeler

İadeniz alınıp incelendikten sonra, iade ettiğiniz ürünü aldığımızı bildiren bir e-posta göndereceğiz. Ayrıca, geri ödemenizin onaylanıp onaylanmadığı konusunda da sizi bilgilendireceğiz.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Eğer henüz para iadesi almadıysanız, öncelikle banka hesabınızı tekrar kontrol edin.

Daha sonra kredi kartı şirketinizle iletişime geçin, iadenizin resmi olarak gönderilmesi biraz zaman alabilir.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.